✔售后服务

退货和流程:

1. 七天无理由退换货.仅限于商品在未拆封, 未使用,以及不影响二次销售的情况下.

2. 因质量问题退换,由商家承担邮费;非质量问题退换,仅限正价商品,买家承担邮费。

3. 影响二次销售的产品不能退换货。定制类/订购类 产品非质量问题不能退换货。已明确注明“不予退换”的商品不能退换货。

4. 请联系我们客服,进行登记退货办理.

 

Returns and Cancellations Policy:


Within Seven (7) working days of your receipt of your order, you have the right return product to Us via post at your own costs. ONLY if you have received an incorrect item or you have received a faulty item and wish to return, then We will reimburse cost of returning postage. Any Free Gifts sent to you also need to be returned to Us if you wish to cancel the entire order.

We reserve the right to recover actual shipping costs to Us from your refunds if you choose to cancel an entire order without giving a good reason.


If you are cancelling a purchased product in a discounted or promotional offer or as part of a combined product, you have to return all products purchased as a discounted or promotional offer if you wish to receive a full refund.


Failing to do so will result your refund to be adjusted accordingly, at Our discretion.

To return product to Us, you need to email Our Customer Service Department and ask for return address. 

Please note that all returned items must be un-damaged, un-opened and in its original packaging.

We reserve the right to refuse a return without contacting our customer support team, or you have not taken reasonable care such that returned product reaches us in damaged state, or if you return the entire ordered products but not the Free Gifts. We suggest you send your returned items in a protective packaging and obtain a tracking reference as proof of posting when you return with sufficient postal insurance to cover for the content value.

All refunds will be processed within maximum of 7 days of us approving your returned item(s). We will ONLY issue refunds back to your original source of funding. If you have used your debit / credit card for your payment, then any refunds will be sent to the same card. Similarly, if you have chosen to pay via PayPal / Bank transfer, any refunds will be debited back to the same PayPal / Bank account. As well as Wechat and Alipay.